ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET 2022-2028

 

 

TABLE OF CONTENTS   

1.     ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET - SUMMARY

2.     INDUSTRY OUTLOOK

2.1. IMPACT OF COVID-19 ON THE CONTACT CENTER SOFTWARE MARKET

2.2. KEY INSIGHTS

2.2.1.    INCREASING NEED TO ENHANCE CUSTOMER EXPERIENCE

2.2.2.    RAPID ADVANCEMENTS IN CUSTOMER RELATIONSHIP MANAGEMENT

2.3. PORTER’S FIVE FORCES ANALYSIS

2.3.1.    THREAT OF NEW ENTRANTS

2.3.2.    THREAT OF SUBSTITUTES

2.3.3.    BARGAINING POWER OF BUYERS

2.3.4.    BARGAINING POWER OF SUPPLIERS

2.3.5.    THREAT OF COMPETITIVE RIVALRY

2.4. KEY BUYING IMPACT ANALYSIS

2.4.1.    FLEXIBILITY

2.4.2.    SCALABILITY

2.4.3.    EASE OF USE

2.4.4.    DEPLOYMENT TIME

2.5. MARKET ATTRACTIVENESS INDEX

2.6. VENDOR SCORECARD

2.7. INDUSTRY COMPONENTS

2.8. REGULATORY FRAMEWORK

2.9. KEY MARKET STRATEGIES

2.9.1.    ACQUISITIONS

2.9.2.    PRODUCT LAUNCHES

2.9.3.    CONTRACTS & AGREEMENTS

2.9.4.    INVESTMENTS & EXPANSIONS

2.10.               MARKET DRIVERS

2.10.1  INCREASING DEMAND FOR ADVANCED CONTACT CENTER TECHNOLOGIES

2.10.2  RISING PENETRATION OF SOCIAL MEDIA IN CONTACT CENTER OPERATIONS

2.10.3  CONTINUOUS AND RAPID TRANSITIONS TO CLOUD-BASED CONTACT CENTERS

2.11.               MARKET CHALLENGES

2.11.1.                    CONCERNS REGARDING DATA SECURITY AND PRIVACY

2.11.2.                    HIGH INVESTMENT COSTS

2.12.               MARKET OPPORTUNITIES

2.12.1.                    SURGE IN NEED FOR PERSONALIZED SERVICES

2.12.2.                    EMERGENCE OF ADVANCED TECHNOLOGIES

3.     ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET OUTLOOK - BY SOFTWARE & SERVICE

3.1. SOFTWARE

3.2. SERVICES

4.     ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET OUTLOOK - BY DELIVERY MODE

4.1. ON-PREMISE

4.2. CLOUD

5.     ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET OUTLOOK - BY ORGANIZATION SIZE

5.1. SMALL & MEDIUM ORGANIZATION

5.2. LARGE ORGANIZATIONS

6.     ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET OUTLOOK - BY END-USER

6.1. BFSI

6.2. HEALTHCARE

6.3. RETAIL & E-COMMERCE

6.4. GOVERNMENT AND EDUCATION

6.5. IT AND TELECOM

6.6. TRAVEL & HOSPITALITY

7.     ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET – COUNTRY OUTLOOK

1.1. CHINA

1.2. JAPAN

1.3. INDIA

1.4. SOUTH KOREA

1.5. ASEAN COUNTRIES

1.6. AUSTRALIA & NEW ZEALAND

1.7. REST OF ASIA-PACIFIC

2.     COMPETITIVE LANDSCAPE

2.1. CISCO SYSTEMS INC

2.2. FIVE9 INC

2.3. GENESYS TELECOMMUNICATIONS LABORATORIES INC

2.4. AVAYA INC

2.5. 8X8 INC

2.6. AMAZON WEB SERVICES INC

2.7. ENGHOUSE INTERACTIVE INC

2.8. UNIFY INC

2.9. SAP SE

1.1. NEC

1.2. ASPECT SOFTWARE

1.3. ATOS

1.4. VONAGE

1.5. ZTE CORPORATION

1.6. NICE

1.7. LIFESIZE

1.8. TALKDESK

1.9. VOCALCOM

2.     RESEARCH METHODOLOGY & SCOPE

2.1. RESEARCH SCOPE & DELIVERABLES

2.2. SOURCES OF DATA

2.3. RESEARCH METHODOLOGY

 

TABLE LIST

TABLE 1:  ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY COUNTRY OUTLOOK, 2022-2028 (IN $ MILLION)

TABLE 2:  VENDOR SCORECARD

TABLE 3:  REGULATORY FRAMEWORK

TABLE 4:  ACQUISITIONS

TABLE 5:  LIST OF PRODUCT LAUNCHES

TABLE 6:  LIST OF CONTRACTS & AGREEMENTS

TABLE 7:  LIST OF INVESTMENTS & EXPANSIONS

TABLE 8:  ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, OUTLOOK BY SOFTWARE & SERVICE, 2022-2028 (IN $ MILLION)

TABLE 9:  ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, OUTLOOK BY DELIVERY MODE, 2022-2028 (IN $ MILLION)

TABLE 10:  ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, OUTLOOK BY ORGANIZATION SIZE, 2022-2028 (IN $ MILLION)

TABLE 11:  ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, OUTLOOK BY END-USER, 2022-2028 (IN $ MILLION)

TABLE 12:  ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, COUNTRY OUTLOOK, 2022-2028 (IN $ MILLION)

 

FIGURE LIST

FIGURE 1:  KEY BUYING IMPACT ANALYSIS

FIGURE 2:  MARKET ATTRACTIVENESS INDEX

FIGURE 3:  INDUSTRY COMPONENTS

FIGURE 4:  ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, OUTLOOK BY SOFTWARE & SERVICE, 2021 & 2028 (IN %)

FIGURE 5:  ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE, 2022-2028 (IN $ MILLION)

FIGURE 6:  ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY SERVICES, 2022-2028 (IN $ MILLION)

FIGURE 7:  ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, OUTLOOK BY DELIVERY MODE, 2021 & 2028 (IN %)

FIGURE 8:  ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY ON-PREMISE, 2022-2028 (IN $ MILLION)

FIGURE 9:  ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY CLOUD, 2022-2028 (IN $ MILLION)

FIGURE 10:  ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, OUTLOOK BY ORGANIZATION SIZE, 2021 & 2028 (IN %)

FIGURE 11:  ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY SMALL & MEDIUM ORGANIZATION, 2022-2028 (IN $ MILLION)

FIGURE 12:  ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY LARGE ORGANIZATIONS, 2022-2028 (IN $ MILLION)

FIGURE 13:  ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, OUTLOOK BY END-USER, 2021 & 2028 (IN %)

FIGURE 14:  ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY BFSI, 2022-2028 (IN $ MILLION)

FIGURE 15:  ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY HEALTHCARE, 2022-2028 (IN $ MILLION)

FIGURE 16:  ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY RETAIL & E-COMMERCE, 2022-2028 (IN $ MILLION)

FIGURE 17:  ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY GOVERNMENT AND EDUCATION, 2022-2028 (IN $ MILLION)

FIGURE 18:  ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY IT AND TELECOM, 2022-2028 (IN $ MILLION)

FIGURE 19:  ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, BY TRAVEL & HOSPITALITY, 2022-2028 (IN $ MILLION)

FIGURE 20:  ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET, COUNTRY OUTLOOK, 2021 & 2028 (IN %)

FIGURE 21:  CHINA CONTACT CENTER SOFTWARE MARKET 2022-2028 (IN $ MILLION)

FIGURE 22:  JAPAN CONTACT CENTER SOFTWARE MARKET 2022-2028 (IN $ MILLION)

FIGURE 23:  INDIA CONTACT CENTER SOFTWARE MARKET 2022-2028 (IN $ MILLION)

FIGURE 24:  SOUTH KOREA CONTACT CENTER SOFTWARE MARKET 2022-2028 (IN $ MILLION)

FIGURE 25:  ASEAN COUNTRIES CONTACT CENTER SOFTWARE MARKET 2022-2028 (IN $ MILLION)

FIGURE 26:  AUSTRALIA & NEW ZEALAND CONTACT CENTER SOFTWARE MARKET 2022-2028 (IN $ MILLION)

FIGURE 27:  REST OF ASIA-PACIFIC CONTACT CENTER SOFTWARE MARKET 2022-2028 (IN $ MILLION)

 

Increasing investments in contact center solutions drive the studied market

 

MARKET OUTLOOK

Triton’s report on the Asia-Pacific contact center software market showcases that the market is estimated to advance with a CAGR of 17.42% during the forecast period 2022-2028. China, India, Australia, Japan, ASEAN countries, South Korea, and Rest of Asia-Pacific are countries considered in the given region.

The surge in investments by key players is estimated to drive the studied market’s growth in India. For instance, SaaS Labs, a contact center software startup, raised a significant amount to launch various innovative products. Another company, Genesys, introduced new cloud capabilities with the intent to offer data sovereignty for local businesses. This has encouraged various companies to expand their footings in the country. Hence, these factors are expected to widen the scope and growth of the contact center software market across India.

In South Korea, the IT and telecommunications industry is witnessing substantial growth owing to various strategic initiatives. Moreover, companies are investing heavily in contact center products and solutions. For instance, SK Telecom Co partnered with Genesys to introduce a contact center service powered by AI. This was to offer call center software to more than 10,000 companies globally. Therefore, the rise in investments by players is estimated to fuel the South Korean contact center software market.

 

Get more insights the Asia-Pacific Contact Center Software Market:

 

https://www.tritonmarketresearch.com/reports/asia-pacific-contact-center-software-market

 

COMPETITIVE OUTLOOK

The prominent companies in the contact center software market include Avaya Inc, Cisco Systems Inc, Five9 Inc, 8X8 Inc, SAP SE, and NEC.

 

SEGMENTATION

1.     CISCO SYSTEMS INC

2.     FIVE9 INC

3.     GENESYS TELECOMMUNICATIONS LABORATORIES INC

4.     AVAYA INC

5.     8X8 INC

6.     AMAZON WEB SERVICES INC

7.     ENGHOUSE INTERACTIVE INC

8.     UNIFY INC

9.     SAP SE

10. NEC

11. ASPECT SOFTWARE

12. ATOS

13. VONAGE

14. ZTE CORPORATION

15. NICE

16. LIFESIZE

17. TALKDESK

18. VOCALCOM

 

Comments

Post a Comment

Popular posts from this blog

NORTH AMERICA BIOCHAR MARKET 2022-2028

    TABLE OF CONTENTS 1. NORTH AMERICA BIOCHAR MARKET - SUMMARY 2. INDUSTRY OUTLOOK 2.1. IMPACT OF COVID-19 ON BIOCHAR MARKET 2.2. KEY INSIGHTS 2.2.1. PYROLYSIS IS THE MOST COMMON TECHNIQUE FOR BIOCHAR PRODUCTION 2.2.2. AGRICULTURE DOMINATES THE APPLICATION SEGMENT 2.2.3. GROWING NEED TO AVOID BIOCHAR LOSS DURING APPLICATION AND TRANSPORTATION 2.3. PORTER’S FIVE FORCES ANALYSIS 2.3.1. THREAT OF NEW ENTRANTS 2.3.2. THREAT OF SUBSTITUTES 2.3.3. BARGAINING POWER OF BUYERS 2.3.4. BARGAINING POWER OF SUPPLIERS 2.3.5. THREAT OF COMPETITIVE RIVALRY 2.4. KEY IMPACT ANALYSIS 2.5. MARKET ATTRACTIVENESS INDEX 2.6. VENDOR SCORECARD 2.7. INDUSTRY COMPONENTS 2.8. REGULATORY FRAMEWORK 2.9. KEY MARKET STRATEGIES 2.9.1. PRODUCT LAUNCHES & DEVELOPMENTS 2.9.2. PARTNERSHIPS & AGREEMENTS 2.10. MARKET DRIVERS 2.10.1. FAVORABLE INITIATIVES 2.10.2. AVAILABILITY OF CHEAP FEEDSTOCK 2.10.3. ABILITY OF BIOCHAR TO SEQUESTER CARBON 2.10.4. RELIA...
Read more

ITALY ALCOHOLIC READY-TO-DRINKS (RTDS) MARKET 2021-2026

    TABLE OF CONTENT 1.      ITALY ALCOHOLIC READY-TO-DRINKS (RTDS) MARKET –SUMMARY 1.1. COUNTRY SNAPSHOT 1.2. MARKET SIZE & FORECAST 1.3. MARKET DRIVING ASPECTS 1.4. MARKET RESTRAINING ASPECTS 1.5. KEY PLAYERS 2.      ITALY ALCOHOLIC READY-TO-DRINKS (RTDS) MARKET OUTLOOK 2.1. IMPACT OF COVID-19 ON ITALY ALCOHOLIC RTDS MARKET 2.2. PESTLE ANALYSIS 2.2.1.     POLITICAL 2.2.2.     ECONOMICAL 2.2.3.     SOCIAL 2.2.4.     TECHNOLOGICAL 2.2.5.     LEGAL 2.2.6.     ENVIRONMENTAL 2.3. MARKET ATTRACTIVENESS INDEX 2.4. MARKET SHARE ANALYSIS OF KEY PLAYERS 2.5. BRAND SHARE ANALYSIS 3.      ITALY ALCOHOLIC RTD MARKET SEGMENTATION - BY RTD TYPE (IN TERMS OF VALUE: $ MILLION & IN TERMS OF VOLUME: MILLION LITRES) 3.1. SPIRIT-BASED RTDS 3.2. WINE-BASED RTDS 4.    ...
Read more

GLOBAL ENTERPRISE RESOURCE PLANNING MARKET 2022-2028

    TABLE OF CONTENTS   1.      GLOBAL ENTERPRISE RESOURCE PLANNING MARKET - SUMMARY 2.      INDUSTRY OUTLOOK 2.1. IMPACT OF COVID-19 ON ENTERPRISE RESOURCE PLANNING MARKET 2.2. PARENT MARKET ANALYSIS: ENTERPRISE APPLICATION MARKET 2.3. TIMELINE OF ENTERPRISE RESOURCE PLANNING (ERP) 2.4. KEY INSIGHTS 2.4.1.     EMERGENCE OF CLOUD ERP 2.4.2.     SOCIAL NETWORKING IS GAINING IMPORTANCE AMONG ERP MERCHANTS 2.4.3.     INTEGRATED ERP IS ONE OF THE PROMINENT EMERGING TRENDS 2.4.4.     ACQUISITION HAS EMERGED AS A PRIMARY GROWTH STRATEGY 2.5. PORTER’S FIVE FORCES ANALYSIS 2.5.1.     THREAT OF NEW ENTRANTS 2.5.2.     THREAT OF SUBSTITUTES 2.5.3.     BARGAINING POWER OF BUYERS 2.5.4.     BARGAINING POWER OF SUPPLIERS 2.5.5.     THREAT OF COMPETITIVE RIVALRY 2.6. KEY...
Read more